How Do Returns, RMAs, and Restocking Fees Work?
Request an RMA within 14 days of delivery at 7 Sporting Goods. Unauthorized returns are ineligible; non-defective returns may include return shipping and a minimum 25% restocking fee.
At 7 Sporting Goods, return requests must be submitted within 14 days of delivery to rma@7sportinggoods.com. An RMA is required before you ship anything back. Unauthorized returns are not eligible for credit. Non-defective returns: you pay return shipping, and a minimum 25% restocking fee may apply. Approved defective or wrong-item returns have no restocking fee.
Author: 7 Sporting Goods Customer Support Last updated: August 23, 2026
This article summarizes how returns, RMAs, and restocking fees work so you can request approval the right way. The full policy page remains the source of truth: Return Policy. Unless a product page states different terms, the standard rules below apply.
What is the return window at 7 Sporting Goods?
Return requests must be submitted within 14 days of delivery. Count from the delivery date, not the order date. Damage, defects, or incorrect items must also be reported within that same 14-day window.
If a product page shows a shorter window or special handling terms, those product-specific terms override the standard policy for that item. Review the PDP before you order special-order, custom, or restricted-return items.
How do I request an RMA?
- Email rma@7sportinggoods.com within 14 days of delivery.
- Include your order number, the item(s) you want to return, and the reason.
- Attach photos of the item, packaging, damage, or defect when asked — we may require photos before approval.
- Wait for written approval. If approved, we email an RMA form and return instructions.
- Ship only after you have those instructions, using the method described in the RMA email.
Returns are handled by S3 Stores LLC for orders placed on 7 Sporting Goods. For general questions (not RMA filing), use Help or helpdesk@7sportinggoods.com / (302) 599-0501.
What happens if I return without approval?
Unauthorized returns are not eligible for credit or refund. Do not ship merchandise back without an RMA. Returns shipped C.O.D. or collect will not be accepted. Merchandise must arrive in original condition and packaging when the return is for a non-defective change of mind or similar reason.
When does the restocking fee apply?
For non-defective returns (for example, ordered the wrong size or no longer needed):
- The customer is responsible for return shipping costs
- A minimum 25% restocking fee may apply
For shipping cost context on outbound orders, see Shipping & Delivery. Return shipping on non-defective returns is still the buyer’s responsibility under the return policy.
What about defective or wrong items?
If the return is approved because we shipped the wrong item or the product is confirmed defective, we will not charge a restocking fee.
If a package or merchandise arrives damaged:
- Reject the delivery when possible, or report damage to the delivery company immediately
- Report damage, defects, or incorrect items to us within 14 days of delivery
- We cannot issue credit for transit damage that was not reported to the delivery company at delivery when such reporting was reasonably possible
How do refunds work after an approved return?
Refunds are processed after the returned item is received and inspected. Once approved, please allow 7–10 business days for the refund to post to the original payment method.
FAQ
Do I need an RMA for every return?
Yes. All returns require prior approval from our RMA department. Email rma@7sportinggoods.com first.
Who pays return shipping on a non-defective return?
You do. For non-defective returns, the customer is responsible for return shipping costs, and a minimum 25% restocking fee may apply.
Is there a restocking fee on defective or wrong-item returns?
No restocking fee when the return is approved because we shipped the wrong item or the product is confirmed defective.
What if the product page has different return terms?
Product-specific terms on the PDP override the standard policy for that item. They may include a shorter cancellation or return window, or higher handling and restocking charges.
Where is the full return policy?
Read the complete policy on our Return Policy page. For ordering help unrelated to RMAs, visit Help.